Refund and cancellation policy
The short version
The first charge on any paid plan is refundable within 14 days, no questions asked. You can cancel at any time; your plan keeps working until the period you already paid for ends, and nothing already paid is clawed back.
How to cancel
- In the app: Settings → Plan → Cancel subscription, or Manage billing there, which opens Stripe's billing page, where you can also change your card and see your invoices.
- Without signing in: email support@refbooth.com from the address on the account, with the word "cancel". We confirm within one working day.
There is also a dedicated cancellation page that needs no sign-in.
The 14-day money-back guarantee
The first charge on a new paid subscription, monthly or annual, is refunded in full, any tax included, if you ask within 14 days of that charge, for any reason. Email support@refbooth.com from the address on the account, or reply to your invoice. We refund through Stripe to the card or account you paid with; most banks show it within 5 to 10 working days.
Your statutory right of withdrawal (EU/UK)
If you are a consumer in the European Union or the United Kingdom, the law gives you 14 days from the day you subscribe to withdraw from the contract without giving a reason. RefBooth's reports are digital content, and that right can normally end early once you ask us to start supplying it immediately and acknowledge as much. We do not rely on that: we honour the full 14 days regardless of when you started using the plan — it is the same 14 days as the money-back guarantee above, met the same way.
Cancelling after the 14 days
Cancelling stops the next renewal, not your access: the plan keeps its features until the end of the period you already paid for, then the account drops to Free. Nothing already paid is returned for time you did not use.
What "billed annually" means
The annual price is charged once, for twelve months of access, in place of twelve separate monthly charges. It renews once a year, not once a month. An existing subscription cannot yet be switched between monthly and annual billing: to change, cancel it and subscribe with the other billing period once the period you paid for ends, or write to us and we will help.
Chargebacks
If a charge looks wrong, email us first — support@refbooth.com — before contacting your bank or card issuer. Most billing questions are resolved the same day.